FREQUENTLY ASKED QUESTIONS.

WHAT ARE YOUR DELIVERY COSTS?


Boxes (distance from Reservoir) 0km - 10km - $5.00 10km - 20km - $10.00 20km - 30km - $15.00 30km + Please get in touch. Platters have a flat rate delivery and pick up fee of $30.00 & Tables have a flat rate delivery, set up and pick up fee of $50.00 Pick ups welcome.




HOW DO I PAY?


So we have made it this far! - I''m Plattered accepts payment via direct deposit and Paypal upon request (2.6% fee applies). All boxes and platters require full payment prior to the delivery/event date. Table orders require a $300.00 non-refundable deposit within two days of recieing your invoice and the final payment due two weeks prior to your event. Any orders made within a two week time frame will require full payment at time of bookinh. Please note: order dates are not secured until a deposit is received. Boxes will not be delivered unless full payment is received prior.




WHAT HAPPENS AFTER THE EVENT?


We ask if you can please HANDWASH all boards, bowls, knives and props and have them clean, dried and ready for us to collect within four days of the event. Please note that there is a replacement fee for any lost or damaged pieces.




HOW MUCH NOTICE DO YOU NEED FOR MY ORDER?


BOXES: Our range of Take Me Away boxes are available every day and can be made packed and delivered within two days or depending on location the following day of recieving your order. Please note: The Breakfast With Jamie box is not available to order for Monday, Wednesdays or Fridays. PLATTERS & TABLES: Our range of platters and grazing tables (excluding breakfast and dessert) require a minmum of 3 days notice from order to delivery. Dessert and Breakfast tables require a minimum of 5 days notice from order to delivery. Weekends book out weeks in advance so if you’ve made a final decision we recommend locking it in asap to avoid disappointment.




DO YOU CATER FOR MY DIETARY REQUIRMENT?


I'm Plattered is currently expanding suppliers to be able to cater for ALL dietary requirments throughout our range of products. We currently offer Vegan, Vegeterian, Gluten Free and Nut Free options as well as pork free grazes. We try our best to guarentee these requests however some products are produced/manufactured in shared facilities and equipment and may contain traces. If you have any questions or concerns please get in touch.




WHAT HAPPENS IF I NEED TO CANCEL?


COVID POLICY: Full refund for all platter & table orders if cancelled due to change of restrictions/area in lockdown/ ect if more than 72 hours notice is given. Box orders are non-refundable at any time, however I'm Plattered is happy to change your delivery date if more than 72 hours notice is given. STANDARD POLICY: Your $300.00 non-refundable deposit will be used as a cancellation fee for any 'Table' order canceled within two weeks prior to your event OR can be transferred over to a different date/held in credit. Grazing Table orders canceled within 72 hours of the event date are completely non refundable. All 'Platters' and 'Box' orders are non-refundable at any time, however I'm Plattered is happy to change your delivery date if more than 72 hours notice is given. This is to cover the costs of any produce, short shelf life products and/or florals already bought for your order.




HOW DO I ORDER?


All orders are to be placed by email to hello@implattered.com.au or through the 'book' page on our website. If you don't hear back from us in 24 hours please check your spam folder or contact us via Instagram or Facebook.




COVID-19 DELIVERY CUT OFF / PRICING / INFO


For delivery on Saturday and Monday order cut off is Friday. For delivery on Tuesday and Wednesday order cut off is Monday. For delivery on Thursday and Friday order cut off is Wednesday. 0 < 5km from Reservoir = Free delivery 5km - 30km from Reservoir = $15.00 flat rate 30km - 40km from Reservoir = $20.00 flate rate Delivery cut off is 40km maxiimum. Pick up is no longer available. All orders will be delivered by 3pm. We are sorry but we cannot guarentee a delivery time prior to the date as our dleivery routes are subject to change.