FREQUENTLY ASKED QUESTIONS.
WHAT ARE YOUR DELIVERY COSTS?
For delivery on Saturday and Monday order cut off is Friday.
For delivery on Tuesday and Wednesday order cut off is Monday.
For delivery on Thursday and Friday order cut off is Wednesday
0 < 5km from Reservoir = Free delivery
5km - 30km from Reservoir = $15.00 flat rate
30km - 40km from Reservoir = $20.00 flate rate
Delivery cut off is 40km maxiimum.
All orders will be delivered by 3pm. We are sorry but we cannot guarentee a delivery time prior to the date as our dleivery routes are subject to change.
Have a flat rate delivery and pick up fee of $30.00
Tables have a flat rate delivery, set up and pick up fee of $50.00
HOW DO I PAY?
So we have made it this far! - I'm Plattered accepts payment via direct deposit
Paypal and over the phone payments can be taken upon request.
All boxes and platters require full payment prior to the delivery/event date.
Table orders require a $300.00 non-refundable deposit within two days of recieing your invoice and the final payment due two weeks prior to your event.
Any orders made within a two week time frame will require full payment at time of bookinh.
Please note: order dates are not secured until a deposit is received.
Boxes will not be delivered unless full payment is received prior.
WHAT HAPPENS AFTER THE EVENT?
We ask if you can please HANDWASH all boards, bowls, knives and props and have them clean, dried and ready for us to collect within four days of the event.
Please note that there is a replacement fee for any lost or damaged pieces.
DO YOU CATER FOR MY DIETARY REQUIRMENT?
I'm Plattered is currently expanding suppliers to be able to cater for ALL dietary requirments throughout our range of products.
We currently offer Vegan, Vegeterian, Gluten Free and Nut Free options as well as pork free grazes.
We try our best to guarentee these requests however some products are produced/manufactured in shared facilities and equipment and may contain traces.
If you have any questions or concerns please get in touch.
WHAT HAPPENS IF I NEED TO CANCEL?
Your $300.00 non-refundable deposit will be used as a cancellation fee for any 'Table' order canceled within two weeks prior to your event OR can be transferred over to a different date/held in credit.
Grazing Table orders canceled within 72 hours of the event date are completely non refundable.
Box orders are fully refundable as long as more than 48 hours notice is given.
If less than 48 hours notice is given a 50% refund will be given.
This is to cover the costs of any produce, short shelf life products and/or florals already bought for your order.
HOW DO I ORDER?
All orders are to be placed by email to email@example.com or through the 'book' page on our website.
If you don't hear back from us in 24 hours please check your spam folder or contact us via Instagram or Facebook.