FREQUENTLY ASKED QUESTIONS.

WHAT ARE YOUR DELIVERY COSTS?


BOXES & DISPOSABLE PICNIC PLATTERS: Delivery prices will be calculated at checkout once you have entered the address in. 0km - 10km from Reservoir = $10.00 flat rate 10km - 20km from Reservoir = $15.00 flat rate Delivery cut off is 20km maxiimum. All orders will be delivered by 2pm. We are sorry but we cannot guarentee a delivery time prior to the date as our dleivery routes are subject to change. Alternatively we offer free pick up from our shop in Reservoir. ROUND BOARDS: Have a flat rate delivery and pick up fee of $30.00 You are more than welcome to pick up from us and/or return the boards to us - price will be amended accordingly. PICNIC PLATTERS & BAGEL BRUNCH BOARD & TABLES (any order set up at venue): Have a flat rate delivery, set up and pick up fee of $50.00 (extra costs apply to Yarra Valley, Peninsula ect)




HOW DO I PAY?


So we have made it this far! - I'm Plattered accepts payment via direct deposit Paypal and over the phone payments can be taken upon request. All boxes and single platter orders require full payment within two days of recieving your invoice. Table & large Plater orders require a $300.00 or 50% deposit (whichever is less) within two days of recieving your invoice and the final payment due two weeks prior to your event. Any orders made within a two week time frame will require full payment at time of booking. Please note: order dates are not secured until a deposit is received. Boxes will not be delivered unless full payment is received or proof of payment is shown (screenshot/receipt).




WHAT HAPPENS AFTER THE EVENT?


We ask if you can please HANDWASH all boards, bowls, knives and props and have them clean, dried and ready for us to collect within four days of the event. Please note that there is a replacement fee for any lost or damaged pieces. Events set up in venues and/or public places must be taken home with you and not left there for us to collect.




DO YOU CATER FOR MY DIETARY REQUIRMENT?


I'm Plattered is currently expanding suppliers to be able to cater for ALL dietary requirments throughout our range of products. We currently offer Vegan, Vegeterian, Gluten Free and Nut Free options as well as pork free grazes. We try our best to guarentee these requests however some products are produced/manufactured in shared facilities and equipment and may contain traces. If you have any questions or concerns please get in touch.




WHAT HAPPENS IF I NEED TO CANCEL?


Your $300.00 or 50% deposit will be used as a cancellation fee for any non box order canceled over 72 hours prior to your event OR can be transferred over to a different date/held in credit. Pllatters and grazing table orders canceled within 72 hours of the event date are completely non refundable. Box orders are fully refundable as long as more than 48 hours notice is given. If less than 48 hours notice is given a 50% refund will be given. This is to cover the costs of any produce, short shelf life products and/or florals already bought for your order.




HOW DO I ORDER?


All take away orders can now be purchased and paid for directly through our website. Any Platter or Table orders are to be enquired through the 'book' page on our website for us to confirm our availability. An invoice will be sent to you shortly. If you don't hear back from us in 24 hours please check your spam folder or contact us via Instagram or phone.





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