FREQUENTLY ASKED QUESTIONS.

WHAT ARE YOUR DELIVERY COSTS?


TAKE AWAY ITEMS: Delivery prices will be calculated at checkout once you have entered the address in. Delivery cut off is 20km maxiimum. ROUND BOARDS: Have a flat rate delivery and pick up fee of $30.00 You are more than welcome to pick up from us and/or return the boards to us - price will be amended accordingly. GRAZING TABLES (any order set up at venue): Have a flat rate delivery, set up and pick up fee of $50.00 (extra costs apply to Yarra Valley, Peninsula ect) You are more than welcome to return the boards to us - price will be amended accordingly.




HOW DO I PAY?


So we have made it this far! - I'm Plattered accepts payment for takeaway items directly through the website using credit cards and Paypal. Table & Platter orders which are invoiced directly are to be paid via direct deposit. Paypal and over the phone payments can be taken upon request. Table & Platter orders require a $300.00 or 50% deposit (whichever is less) within two days of recieving your invoice and the final payment due two weeks prior to your event. Any orders made within a two week time frame will require full payment at time of booking. Please note: order dates are not secured until a deposit is received.




WHAT HAPPENS AFTER THE EVENT?


We ask if you can please HANDWASH all boards, bowls, knives and props and have them clean, dried and ready for us to collect within four days of the event. Please note that there is a replacement fee for any lost or damaged pieces. Events set up in venues and/or public places must be taken home with you and not left there for us to collect.




DO YOU CATER FOR MY DIETARY REQUIRMENT?


I'm Plattered is currently expanding suppliers to be able to cater for ALL dietary requirments throughout our range of products. We currently offer Vegan, Vegeterian, Gluten Free and Nut Free options as well as pork free grazes. We try our best to guarentee these requests however some products are produced/manufactured in shared facilities and equipment and may contain traces. If you have any questions or concerns please get in touch.




WHAT HAPPENS IF I NEED TO CANCEL?


ROUND PLATTERS AND TABLES: If cancelling/postponing more than 72 hours prior to your event: Your $300 or 50% deposit will be held as a credit on file with us /transferred over to a different date or can be used on any of our other products including boxes for equal or more value. Customers who cancel within 72 hours of the event will forfeir their deosit and remaining amount will be refunded to your nominated bank account or kept as a credit for future use. This is including orders cancelled or rescheuled due to Covid-19 and snap lockdowns as this is no longer an unforseen circumstance. Please book with caution. Take Away orders are fully refundable as long as more than 48 hours notice is recieved. If less than 48 hours notice is given a 50% refund will be given.




HOW DO I ORDER?


All take away orders can now be purchased and paid for directly through our website. Any Platter or Table orders are to be enquired through the 'book' page on our website for us to confirm our availability. An invoice will be sent to you shortly. If you don't hear back from us in 24 hours please check your spam folder or contact us via Instagram or phone.