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  • WHAT ARE YOUR DELIVERY COSTS?
    TAKE AWAY ITEMS: Delivery prices will be calculated at checkout once you have entered the address in. Delivery cut off is 20km from Moonee Ponds. ROUND BOARDS: Have a delivery and pick up fee of $40.00 - $60.00 depending on location. You are more than welcome to pick up from us and/or return the boards to us - price will be amended accordingly. GRAZING TABLES (any order set up at venue incl picnic platters): Have a delivery, set up and pick up fee of $60.00 - $120.00 depending on location. You are more than welcome to return the boards to us - price will be amended accordingly.
  • HOW DO I ORDER?
    All take away orders can now be purchased and paid for directly through our website. Any Platter or Table orders are to be enquired through the 'book' page on our website for us to confirm our availability. An invoice will be sent to you shortly after. If you don't hear back from us in 48-72 hours please check your spam folder or contact us via Instagram.
  • HOW DO I PAY?
    So we have made it this far! - I'm Plattered accepts payment for takeaway items directly through the website using any debit/credit card. Table & Platter orders which are invoiced directly are to be paid via direct deposit. Paypal and over the phone payments can be taken upon request + 2.2% surcharge. Table & Platter orders require a $300.00 or 50% deposit (whichever is less) within two days of receiving your invoice and the final payment due two weeks prior to your event. Any orders made within a two week time frame will require full payment at time of booking. Please note: Order dates are NOT secured until a deposit is received.
  • DO YOU CATER FOR MY DIETARY REQUIRMENT?
    I'm Plattered is currently expanding suppliers to be able to cater for ALL dietary requirments throughout our range of products. We currently offer Vegan, Vegeterian, Gluten Free and Nut Free options as well as pork free grazes. We try our best to guarentee these requests however some products are produced/manufactured in shared facilities and equipment and may contain traces. If you have any questions or concerns please get in touch.
  • WHAT HAPPENS AFTER THE EVENT?
    We ask if you can please HANDWASH all boards, bowls, knives and props and have them clean, dried and ready for us to collect within four days of the event. Please note that there is a replacement fee for any lost or damaged pieces. Events set up in venues and/or public places must be taken home with you and not left there for us to collect.
  • WHAT HAPPENS IF I NEED TO CANCEL?
    GRAZING TABLES: - If cancelling/postponing outside two weeks / the final payment of your event, your $300 deposit will be held as a credit on file with us OR transferred over to a different date OR can be used on any of our other products including boxes for equal or more value. - Customers who cancel within 5-14 days of the event (after full payment has been made) will have their deposit held as a credit and the remaining amount will be refunded to your nominated bank account or kept as a credit for future use. - Customers who cancel within 5 days of the event will forfeit their $300 deposit and the remaining amount will be refunded to your nominated bank account or kept as a credit for future use. This is to cover supplier payments, short life stock purchased and the loss of work. ROUND PLATTERS: - If cancelling/postponing more than 72 hours prior to your event: Your $300 or 50% deposit will be held as a credit on file with us /transferred over to a different date or can be used on any of our other products including boxes for equal or more value. - Customers who cancel within 72 hours of the event will forfeit 50% of their order or their deposit (which ever is less) and the remaining amount will be refunded to your nominated bank account or kept as a credit for future use. BOXES / TAKE AWAY ITEMS: - Take Away orders under $200.00 are fully refundable. - Take Away orders over $200.00 are fully refundable up until 72 hours of the delivery date. If cancelled within 72 hours of the delivery date, a $100 cancellation fee applies.
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